Cancellation, Refund and Return Policy

Cancellation Policy

Cancellation

If you have made an order by mistake, please contact us by email and we will cancel the order for you.

Duplicated order

In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are dispatched and we would cancel the duplicated order for you as per your request.

Return Policy

14 Days Return Policy

You can exercise the right to return an order and opt for refund within 14 after day of receipt of the goods provided that such request is submitted to us  within the aforementioned period. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods of returning the goods to us. Your order(s) is/are eligible to a refund, subject to below conditions:

  1. Goods are purchased from our website. (www.elshop1.eu)
  2. All return fees for the product must be covered by the client.
  3. A request for refund notification is submitted to by email or phone and received by us within 14 days upon you receiving of the goods.
  4. Goods are returned with a copy of your receipt/invoice.
  5. Goods are in brand new and undamaged condition (with all original packaging including all accessories and other material(s)).
  6. Goods must be returned to our specified address within 14 days after we acknowledge your request.

After we acknowledge and confirm your return request, we are able to arrange courier to pick up the goods from delivery address of your order (unless otherwise specified) and have them returned to us, with and additional pick up fee deducted from your refund.

Refund Policy

Upon receiving your returned item, we will inspect the goods. Once approved and the good passes the inspection phase, then your refund according to our cancellation or return policies, will be processed. A credit will be applied to your Credit Card or your original method of payment within a certain amount of days, based on the payment method selected. When we process the refund, a refund email will be sent your order’s email.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again as there may be some delays by the bank.

Then contact your credit card company or the respective payment channel. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you have done all the actions above and you still have not yet received your refund, please contact us at [email protected]